The contact center is the face of the credit union. Measuring its performance and efficiency is an art as well as a science. Talk time and handle time are two factors that have a consistent impact on customer satisfaction scores and indicate the ove

AutoML is a platform that simplifies each step in the machine learning process, from working with the raw dataset to deploying machine learning models. In traditional practices, the entire process of developing and deploying machine learning models i

Sanctioning a loan primarily depends on two major factors - the customer's ability and their intent to pay. Having the most accurate information to analyse these two factors separates successful lenders from failures and results in an increase in cu

Financial institutions that have embraced data analytics as a critical business tool are reaping tangible rewards. As a result, they are increasing their investment in these programs while other organizations are following their lead and implement

The pandemic has brought many uncertain situations with many risks making it tedious for everyone to manage and lead the economic journey peacefully. To balance these risks and attaining continued profits, it is important to understand the value of

What do you need to do before implementing MRM solutions? What considerations do you need to make while choosing the right vendor? How should you begin with deployment? We leave you with some answers through this article. 

The insights discussed i

Member product breakthroughs come when organizations can drive insights and innovation through well-built and reliable data.

In this article, we will learn how Sound Credit Union used data insights to drive member value and financial strength. The i

With the constantly increasing competition, it is important to not just gain but also retain members. If a new member does not engage in the initial days, it probably never will. So, to maintain a healthy member base, it is important to motivate mem

Everything in a business, especially in marketing, needs to have a measurable ROI. As marketing has evolved likewise the means to track it. Here metrics come into the picture. Without measuring the right metrics, it is almost impossible to find out

Credit Unions endeavor to deliver dynamic services to their members. In this article, we will discuss what matters most, so that the right products and services are focused on and it is possible to excel. 

We will talk about choosing members and cho

In this world of digital transformation, the role of data analysis in decision-making has significantly increased. And, this gives the importance to adopt the analytical maturity model. Analytical Maturity Model is a sequence of steps that are used

Credit Unions exist to serve members. However, when it comes to the digital experience, credit unions continuously strive hard to find the sweet spot where technology and personal service intersect. Statistics show that Credit Unions are on a slow-m

Every organization needs a “Hierarchy of Purpose”. Without it, it will be difficult to work effectively. This is where prioritization comes into the picture. Prioritizing helps in attaining a high success rate of strategic projects, increases the al

Digital transformation is a mindset as opposed to being a destination. It is an opportunity to rethink old operating models, and to integrate all digital technology in all areas of business.

A crucial aspect of digital transformation is to experimen

 What is the members per branch of your credit union?

Accelerating growth in technology is reshaping every industry. Owing to this digital disruption, competition is also accelerating. Digital transformation is crucial for Credit Unions.

Digital disruption is member disruption. In the face of this rapi

In this competitive and data-driven world, there are more possibilities for credit unions to leverage the personal relationships with members that have helped them in achieving a high success rate over other competitors in the market. Keeping a chec

The pandemic has caused a lot of Credit Unions to re-evaluate their strategic conditions. Driving changes within the organization is time-consuming and requires willingness and open minds that are ready to accept ideas. Choosing merger strategy or o

Credit Unions are good at promoting financial products and services on their website. To become a true financial well-being partner, they also offer excellent financial literacy content.

Integrating financial calculators on the website is a good way

The digital age is enabling value like never before. Credit Unions are utilizing technological resources to help with their daily operations and improve productivity.

In this article, we discuss and share some relevant best practices on increasing