Solutions Gallery

Address:  Suite #7115 1201 North Orange Street Wilmington, Delaware 19147

Sales Contact: Joseph McLean

Phone:  3023879032

Business Since: 2016

Number of Customers: 10

Company Description

Quavo is a software innovator that was formed from our love of Pega and our passion to contribute to its potential. Quavo is proud to be an official partner of Pegasystems, a leading technology innovator for sales, marketing, services and operations.

Offering Overview

Quantum Fraud & Disputes (QFD) is a best-in-breed fraud and disputes application built on Pega technology, and it is the only fully baked fraud and disputes application in the industry that requires minimal-to no-configuration and customization by an issuer. Issuers have long believed that unique products and case types required distinct fraud and dispute workflows or even disparate applications. But Quavo’s experience tells a different story.

Key Benefits

• Increase Satisfaction - The beauty of QFD lies in its simplicity. Regardless of product, case type or channel, the spectrum of work and outcomes is not broad. QFD’s architecture is built upon this narrow-spectrum construct, thus driving ease of use and consistency. Additionally, QFD is a build-once and reuse everywhere solution, and a single workflow to create cases is reusable across call centers, financial centers, online banking and mobile channels. QFD also accounts for cases started in one channel and completed in another, which is very popular with our customers because this consistency across case types provides the same excellent level of service and treatment regardless of issue or channel preference.
• Reduce Expenses - QFD reduces expenses by allowing issuers to setup automated decision points and functions throughout the entire case lifecycle. QFD—as much as the issuer desires—takes the work out of the agent’s hands. Furthermore, these automated decisions are hyper-configurable to allow issuers to quickly adapt to an ever-changing landscape. Issuers use the vast amount of data available to make intelligent decisions about the amount of automation or manual processing among any case type. Automated decisions drastically reduce the amount of work and rework required by both the customer and the agent to reach a successful resolution.
• Compliance - Ensuring industry compliance is often the focal point of fraud and dispute operations. With QFD, managing to regulatory dates becomes a trivial matter. Strategically placed automated decision points solve the industry compliance problem by allowing the issuer to set up time sensitive rules in relation to any impacting regulation. Using the QFD decision logic and taking on the bi-annual compliance packages will put any issuers mind at ease. QFD also contains an adaptive control that provides an always visible view into upcoming regulatory dates. In addition, the “get next” functionality is configured
• Reduce Losses - Move from a chargeback-centric approach to the claims problem and leverage recovery rules to make sure you always have the best chance at stopping losses.
• Leverage Industry Standards - —Quavo provides out-of-the-box support for major card processors and recovery channels.
• Diverse Financial Instruments Supports - Out-of-the-box domestic and international support for diverse financial instruments lets you streamline workflows and automate fraud and dispute processes across your entire organization.
• Partners - Partnerships with Pega and leading merchant collaboration providers allow QFD to automate dispute resolution workflows.
• Hyper Automation Through Universal Actions - QFD allows organizations to automate processes using universal actions so they are synchronized with established workflows and defined policies.
• Value Added Components - Quavo offers premium add-on components to further increase productivity and accelerate claims resolution.
• Role-Based Portals - QFD provides flexible graphical interfaces defined by role, allowing you to maintain and implement business rules without the need for IT support
• ROI - QFD allows organizations to reduce operational expenses while minimizing fraud losses and improving productivity, and our ROI Projection Tool helps you project and quantify your ROI.

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