Solutions Gallery

Address:  10 Carlson Court, Ste 610 Toronto, Ontario, M9W 6L2

Sales Contact: John Gairhan

Phone: 1-416-508-3197

Business Since: 2017

Number of Customers: 7

Offering Overview

AllSight Customer Intelligence Management (CIM) system manages and stores customer data with the intention of developing an understanding of a customer or organization. The system generates intelligence on each individual customer by enriching the data through analytics. AllSight CIM creates a Customer 360 which provides an understanding of all the information known about a customer, as it relates to interactions.

Why AllSight CIM

AllSight CIM ingests any data and automatically synthesizes, understands, and manages multiple hierarchy relationships. By inferring additional attributes the system can generate deep customer intelligence such as sentiment, customer journey, and relationships. AllSight creates a customer profile that evolves by bringing in new sources of customer data as they arise. It can leverage existing data lake environments to prevent data silos. AllSight empowers business users with customer intelligence via user-specific dashboards (marketing, sales, customer service) or existing applications (Salesforce) by providing confidence and rationale for matching and quality decisions.

Operational Dashboard

Perspectives deliver information that drives action for each department in the organization. Tailor views such as account history and web chats for customer service and competitive mentions for marketing.

Graph Visualization

Traverse and connect customers to each other using Graph. Empower marketing and data analysts to explore and examine who individual customers are connected to, how they are connected, and identify drivers for customer behavior

CIM Use Cases

B2C

• Customer service call center throughput and customer experience
• Personalized marketing and micro-segmentation campaigns
• Customer-centric data science and data lake exploration
• Omni-channel customer experience across branch and online channels
• Fraud detection and risk reporting
• High net worth individual relationship visibility

B2B

• SMB branch service to improve service
• Risk exposure for complex organization hierarchies
• Account planning and marketing to identify prospects buying patterns and sentiment
• Data lake of organizational hierarchies and relationships
• Identify key employees with retail accounts

Contact Us More Info