About this Workshop

Credit Unions strive to fulfill their mission, achieve their vision, and deliver on expected outcomes faster and with little effort. This can be done when team members are fully engaged in contributing to the credit union's success.

Defining key performance measures and then aligning and measuring them is an essential cornerstone to success.

But defining the right KPIs is hard.

• We cannot find meaningful measures
• We do not have an excellent approach to measure them consistently and on time.
• It is too hard to measure
• People are not just bought into creating and using measures
• There are only too many measures
• They are not tied to the results people care about.

This workshop will help you create a performance-driven organization by setting clearer objectives, outcomes and measurements at all levels of the organization.

What you will learn

• Learn to create a performance-driven organization by setting clearer objectives, outcomes and measurements at all levels of the organization.
• Understand the Balanced Scorecard framework with a real-world example
• Learn practical examples of metrics from a cross section of credit union functions.
• Know the best practices for implementing a good performance measurement program.