Per-FTE measures, acquisition cost metrics, churn figures — they're all extremely useful but, if I have one very modest concern, it's how they're so very focused on efficiency. Ge…"
I tend to agree that a segment of of our members (large? small?) equate personalization with relevance and will embrace it as quickly as we can deliver it. They're happy if not anx…"
Liberty Lake, WA
R&D Strategist looking to embed business intelligence into credit union services for improved member experiences.
Areas of Interest
Analytics Models, Retail, Digital Products