CU Employee

Department Logistics

Would you be willing to share some information on how Business Intelligence is set up in your organization including things like number of staff, roles, etc?  Is BI a stand alone department or are you part of another?  

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  • CU Employee

    We have a team of 4 currently that includes a manager, two data analysts and a dba.  It's a centralized model as we handle requests from the entire credit union.  Currently sitting inside of the IT department but looking to acquire some space for just BI.  It is important to have a good way to prioritize projects because it can take some time to complete them.  I'll post the second part of my question in a separate thread.

  • CU Employee CULytics Founder

    Can you elaborate on your second question? May be post it as another discussion so that we can keep the two discussions separate.

  • CU Employee CULytics Founder

    Hi Russ,

    I have seen different organization models.

    1. Silo'ed where each business function have their own BI setup. Analysts are responsible for reporting, dashboarding and insights of their respective functions. Typically I have seen this structure in bigger orgs where it is hard to bring people together and generally it is faster for the functions to have their own BI team. There are some cons of this structure. Biggest is the functional silos where each function has good knowledge about the data generated as a result of processes it their domain but have little knowledge about data from other domains. Therefore they miss out on opportunities that the integrated data can create.

    2. Centralized model - where there is one central team that is responsible for catering to needs of all the business functions. I have seen this centralized team sit with one function and then have matrixed responsibility with other functions. More often I have seen this team to sit with Finance or Marketing or one of the channels. The challenge here is the perceived agility and responsiveness of the team. Given that all the functions are sending requests to this team and it is prioritizing the requests and then acting on them, the prioritization process should be well defined and understood.

    3. Hybrid model - is the mix of the above two models. Where there is a centralized team that is responsible for building the data warehouse, data governance program and each of the functions are responsible for their own reports/dashboards and insights. This is the model First Tech has adopted. There are some pros and cons of this model as well.

    It will be interesting to hear thoughts from others on this community about these models and what are their thoughts.

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