Mike Higgins commented on Naveen Jain's blog post How much do you spend to serve a customer?
"I would pair this metric with economic participation per member.  I think you will find those credit unions with the best efficiency ratios also have the highest economic particpation rates, and probably have fewer single service members (like a cre…"
May 31
Mike Higgins commented on Naveen Jain's blog post Is Star One is the Most Efficient Big Credit Union?
"Good comments by all.  I think we are in clear agreement that a "single" measure of efficiency or productivity is probably like sasquatch ... rumored to exist, but never proven.  Also, as Jon noted, the reason for your analysis drives what you use.…"
May 15
Mike Higgins commented on Naveen Jain's blog post Is Star One is the Most Efficient Big Credit Union?
"I would echo David's comments regarding the efficiency ratio.  It really is more of a financial metric than a productivity measure.  There are two shortcomings of the ratio.  First, it includes interest rates and rates are not productivity.  If marg…"
May 15
Mike Higgins is now a member of Credit Union Solutions Gallery - CULytics
May 16, 2017
Mike Higgins is now a member of Credit Union Big Data Analytics Community and Summit - CULytics
Apr 6, 2017