- When: 27th February 2017 11:00 AM – 12:00 PM (PST)
- Where: WebEx
- Who: Christopher Surdak, Author, Technologist and Director of Innovation for the Institute of Robotic Process Automation
- What: While artificial intelligence (AI), machine learning (ML) and technologies like IBM's Watson grab headlines over the last few years, there has been a quiet revolution going on in workplace automation; Robotic Process Automation (RPA). These technologies mimic the interactions of human operators with software systems, allowing organizations to automate processes or actions which have eluded automation efforts of the past, and allow over worked employees to focus on higher value activities
With RPA, businesses can rapidly and inexpensively replace humans in tasks that are highly repetitive, highly regulated or used to keep systems synchronized. For credit unions, RPA provides a means to rapidly scale up and speed up your organization's operations, without substantial investment. It also allows your staff to focus more time and energy on your customers, a key competitive advantage that credit unions enjoy over larger institutions.
In this webinar, Christopher Surdak will discuss Robotic Process Automation (RPA) and its impact on customer service. He will give examples of where RPA is providing dramatic improvement in business processes, and the best approaches to using this new generation of technology.
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Meeting number (access code): 920 806 615
Meeting password: DmxE3CCJ