Top 50 Credit Unions with Highest and Lowest Efficiency as of June 2020

Efficiency Ratio – is the measure of credit union’s productivity. The lower the efficiency ratio, is generally considered better. A high or rising efficiency ratio means that the credit union is losing a larger share of its income to overhead expenses. A low-efficiency ratio means that operating expenses are a smaller percentage of income. It can be interpreted as how much does it cost the credit union to create $1 of revenue.

The efficiency ratio divides a credit union’s operating expenses by interest income less interest expenses plus non-interest income.

Here is the list of the 50 most efficient credit union (size greater than $500M in asset) as per Call 5300 report for Jun-2020.

S.No.	Credit Union Name	State	URL	Total Assets ( in million $)	Efficiency Ratio ( For Q2 2020)
1	Chevron Federal Credit Union	CA	http://www.chevronfcu.org	4,024	8.90%
2	Merck Employees Credit Union	NJ	http://www.merckcu.com	2,068	34.11%
3	State Farm Federal Credit Union	IL	http://www.statefarmfcu.com	4,755	34.45%
4	Intouch Credit Union	TX	http://www.itcu.org	885	35.47%
5	Schlumberger Employees Credit Union	TX	http://www.secu.slb.com	924	37.50%
6	Apco Employees Credit Union	AL	http://www.apcocu.org	3,215	40.99%
7	Lafayette Federal Credit Union	MD	http://www.lfcu.org	817	43.66%
8	Dow Chemical Employees' Credit Union	MI	http://www.dcecu.org	1,909	44.14%
9	Dfcu Financial Credit Union	MI	http://www.dfcufinancial.com	5,523	44.60%
10	Communitywide Credit Union	IN	http://www.comwide.com	500	45.64%
11	NASA Credit Union	MD	http://www.nasafcu.com	3,306	49.29%
12	Genisys Credit Union	MI	http://www.genisyscu.org	3,282	49.32%
13	Wings Financial Credit Union	MN	http://www.wingsfinancial.com	6,178	49.81%
14	Esl Credit Union	NY	http://esl.org	7,366	50.14%
15	Utah Power Credit Union	UT	http://www.utahpowercu.org	799	50.48%
16	Utah Community Credit Union	UT	http://www.uccu.com	1,966	50.64%
17	Eastman Credit Union	TN	http://www.ecu.org	5,677	50.74%
18	Michigan Schools And Government Credit Union	MI	http://www.msgcu.org	2,651	51.03%
19	Navy Federal Credit Union Credit Union	VA	https://www.navyfcu.org/	128,532	52.03%
20	F & A Credit Union	CA	http://www.fafcu.org	1,941	52.09%
21	Dupaco Community Credit Union	IA	http://www.dupaco.com	2,146	52.70%
22	Alliant Credit Union	IL	http://www.alliantcreditunion.org	12,999	53.27%
23	Tlc Community Credit Union	MI	http://www.tlccu.org	611	53.61%
24	Onpoint Community Credit Union	OR	http://www.onpointcu.com	7,343	54.30%
25	Campus Usa Credit Union	FL	http://www.campuscu.com	2,281	54.86%
26	Cyprus Credit Union	UT	http://www.cypruscu.com	1,281	54.88%
27	Suncoast Credit Union	FL	http://www.suncoastcreditunion.com	11,902	55.19%
28	New England Credit Union	VT	http://www.nefcu.com	1,597	55.81%
29	Citizens Equity First Credit Union	IL	http://www.cefcu.com	6,786	56.42%
30	Greenstate Credit Union	IA	http://greenstate.org	6,660	56.59%
31	Y-12 Credit Union	TN	http://www.y12fcu.org	1,349	56.81%
32	Rockland Credit Union	MA	http://www.rfcu.com	2,153	57.11%
33	First Technology Credit Union	CA	https://www.firsttechfed.com/	14,407	57.24%
34	University Of Wisconsin Credit Union	WI	http://www.uwcu.org	3,903	57.24%
35	Idaho Central Credit Union	ID	http://www.iccu.com	6,042	57.31%
36	Utilities Employees Credit Union	PA	http://www.uecu.org	1,324	57.33%
37	Caltech Employees Credit Union	CA	http://www.cefcu.org	1,921	57.69%
38	Randolph Brooks Credit Union	TX	http://www.rbfcu.org	11,711	57.82%
39	Technology Credit Union	CA	http://www.techcu.com	3,394	57.91%
40	Whitefish Credit Union Association Credit Union	MT	http://www.whitefishcu.com	1,653	58.14%
41	N C P D Credit Union	NY	http://ncpdfcu.org	809	58.25%
42	Police & Fire Credit Union	PA	http://www.pffcu.org	6,311	58.26%
43	Lake Michigan Credit Union	MI	http://www.lmcu.org	8,434	58.29%
44	Redwood Credit Union	CA	http://www.redwoodcu.org	5,693	58.30%
45	Boeing Employees Credit Union	WA	http://www.becu.org	24,753	58.31%
46	All In Credit Union	AL	http://www.allincu.com	1,714	58.50%
47	Sandia Area Credit Union	NM	http://www.sandia.org	825	58.53%
48	Connecticut State Employees Credit Union	CT	http://csecreditunion.com	2,088	58.63%
49	Communication Credit Union	OK	http://www.comfedcu.org	1,425	58.68%
50	Boulder Dam Credit Union	NV	https://www.boulderdamcu.org/	709	58.73%

And here is the list of 50 least efficient credit unions (size greater than $500M in asset) as per Call 5300 report for Jun-2020.

S.No.	Credit Union Name	State	URL	Total Assets ( in million $)	Efficiency Ratio ( For Q2 2020)
1	Financial Center Credit Union	CA	http://www.fccuburt.org	578	168.90%
2	Evangelical Christian Credit Union	CA	http://www.eccu.org	733	119.45%
3	Members Choice Credit Union	TX	http://www.mccu.com	669	108.46%
4	Marine Credit Union	WI	http://marinecu.com	974	106.97%
5	Clearview Credit Union	PA	http://www.clearviewfcu.org	1,446	106.74%
6	First Financial Of Maryland Credit Union	MD	http://www.firstfinancial.org	1,143	100.22%
7	Florida Central Credit Union	FL	http://floridacentralcu.com	542	99.83%
8	RTN Credit Union	MA	http://www.rtn.org	993	99.61%
9	Generations Community Credit Union	TX	http://www.mygenfcu.org	620	99.16%
10	Xceed Financial Credit Union	CA	https://www.xfcu.org	942	97.90%
11	1St United Services Credit Union	CA	http://www.1stunitedcu.org	1,240	97.38%
12	Honda Credit Union	CA	http://www.hondafcu.org	1,030	97.18%
13	San Francisco Fire Credit Union	CA	https://sffirecu.org/	1,532	97.03%
14	Matanuska Valley Credit Union	AK	http://www.mvfcu.coop	611	96.59%
15	Southland Credit Union	CA	http://www.southlandcu.org	931	95.91%
16	1St Northern California Credit Union	CA	http://www.1stnorcalcu.org/	776	95.87%
17	Westerra Credit Union	CO	http://westerracu.com	1,687	95.79%
18	National Institutes Of Health Credit Union	MD	http://www.nihfcu.org	737	95.52%
19	Merrimack Valley Credit Union	MA	http://www.mvcu.com	1,221	95.46%
20	Firstmark Credit Union	TX	http://www.firstmarkcu.org	1,124	94.93%
21	University & State Employees Credit Union	CA	http://www.usecu.org	1,105	94.58%
22	The Police Credit Union	CA	http://www.thepolicecu.org	1,022	94.43%
23	Oneaz Credit Union	AZ	https://www.oneazcu.com	2,416	94.37%
24	Water And Power Community Credit Union	CA	http://www.wpcu.org	837	94.11%
25	Credit Union One Credit Union	MI	http://www.cuone.org	1,655	94.03%
26	Fivepoint Credit Union	TX	http://www.5pointcu.org	744	93.67%
27	Apci Credit Union	PA	https://www.apcifcu.org	648	93.47%
28	Municipal Empl.Credit Union Of Balt Credit Union	MD	https://www.mecu.com	1,289	93.38%
29	Insight Credit Union	FL	http://insightcreditunion.com	617	93.22%
30	Fedex Employees Credit Association Credit Union	TN	http://www.fecca.com	590	93.19%
31	City Of Boston Credit Union	MA	http://www.cityofbostoncu.com	504	92.92%
32	Excite Credit Union	CA	http://www.excitecu.org	599	92.87%
33	Greater Texas Credit Union	TX	http://www.gtfcu.org	772	92.78%
34	Brazos Valley Schools Credit Union	TX	http://www.bvscu.org	856	92.50%
35	Pfcu Credit Union	MI	http://www.pfcu4me.com	657	92.26%
36	Canyon State Credit Union	AZ	http://www.canyonstatecu.org	509	92.18%
37	Michigan First Credit Union	MI	http://www.michiganfirst.com	1,226	92.00%
38	Department Of Commerce Credit Union	DC	http://www.docfcu.org	555	91.86%
39	Reliant Community Credit Union	NY	http://reliantcu.com	544	91.42%
40	121 Financial Credit Union	FL	http://www.121fcu.org	588	91.36%
41	Tropical Financial Credit Union	FL	http://tropicalfcu.org	858	91.36%
42	Santa Clara County Credit Union	CA	http://www.sccfcu.org	866	91.21%
43	American First Credit Union	CA	http://amerfirst.org	831	91.13%
44	Credit Human Credit Union	TX	https://www.credithuman.com	3,429	91.13%
45	Merck Sharp & Dohme Credit Union	PA	http://www.msdfcu.org	736	91.08%
46	Christian Financial Credit Union	MI	http://www.christianfinancialcu.org	677	91.03%
47	Martinsville Dupont Emp Credit Union	VA	http://www.valleystar.org	536	91.01%
48	Liberty Bay Credit Union	MA	http://www.libertybaycu.org	708	90.97%
49	Leominster Credit Union	MA	http://www.leominstercu.com	752	90.92%
50	First Service Credit Union	TX	http://www.fscu.com	793	90.83%

It would be interesting to hear your views on why some of these credit unions are so efficient? Is it because they are doing more digitally than traditional ways like branches? What is the maturity level of process automation in these credit unions?

For the credit unions, which are on the other side of the spectrum, what are they doing to bring down their efficiency ratio within reasonable limits? Are there specific areas that they are looking to invest in?

SOME FACTS - :

Average Efficiency Ratio of Credit Unions with Asset Size More than $10B is 47.32%
Average Efficiency Ratio of Credit Unions with Asset Size between $5B-$10B is 48.10%
Average Efficiency Ratio of Credit Unions with Asset Size between $1B-$5B is 52.02%
Average Efficiency Ratio of Credit Unions with Asset Size between $500M-$1B is 53.45%

We think bigger CUs have got a scale and this is the reason of them being more efficient.

What do you think are the other reasons of credit unions becoming less efficient with the decrease of asset size bin? Is it better use of technology, better data evaluation, or any other reason?

api-lead-approach

the-amazon-lending-experience

executing-advanced-analytics-do-s-and-don-t

lending-transformation-old-vs-new

data-journey-building-strong-analytical-practices

4-step-iterative-process-building-a-relevant-analytics-practice

significant-measures-towards-new-normal

building-a-strong-analytics-practice-recipe-for-success

data-warehouse-evaluation-and-implementation

explainable-ai-trust-and-transparency

forecasting

top-50-members-using-transactional-website-jun-2020

top-50-cus-with-highest-and-lowest-efficiency-june-2020

importance-of-financial-risk-management

secret-sauce-for-long-term-sustainable-business-intelligence-succ

top-pfm-technologies

secret-sauce-for-long-term-sustainable-business-intelligence-succ

top-pfm-technologies

data-warehouse-and-bi-technologies-opportunities-challenges

top-chatbot-technologies

keys-to-building-an-effective-branch-or-atm-network

top-50-credit-unions-with-highest-and-lowest-accounts-per-member

lowest-and-highest-net-income-per-branch

marketing-holy-grail

top-50-most-and-least-delinquent-credit-unions

modern-marketing-technologies

incremental-low-cost-data-driven-wins

power-of-storytelling

the-cost-of-not-investing-in-data-governance

questions-you-should-ask-before-investing-in-data-warehouse

learnings-from-new-data-based-on-auto-loan-pricing

5-questions-you-need-to-ask-before-investing-in-data-governance

digital-marketing-maturity-models-for-credit-unions

marketing-expense-per-member

top-2-reasons-that-are-holding-credit-unions-back-when-they-are-i

using-data-analytics-to-manage-lending-complexity-while-driving-h

5-reasons-your-credit-union-should-invest-in-data-and-digital-now

top-50-most-and-least-efficient-credit-unions

retail-financial-services-outlook-during-covid-19

use-of-operational-analytics-to-mitigate-the-impact-of-covid-19

top-50-credit-unions-based-on-asset-size

cu-peer-comparison-dashboard

cu-peer-benchmark

all-about-machine-learning-engineering

top-web-design-trends

most-important-social-media-marketing-trends

state-of-digital-marketing-maturing-in-credit-unions

top-kpis-for-email-marketing

data-cloud-and-the-digital-transformation-imperative

digital-trinity-and-you

phases-of-financial-industry

analytics-roundtable-workshop

invitation-to-join-digital-transformation-hub

analytics-in-the-credit-union-business

value-of-member-centricity-and-analytics-in-the-growth-of-cus

all-about-membership-analytics

top-fraud-management-technologies

getting-started-with-your-data-analytics-journey

explore-vizualization-for-credit-unions

investment-in-website-personalization-technologies

data-analytics-supporting-cu-s-first-member-philosophy

loyalty-rewards-and-retention-technologies

member-experience-analytics

channel-analytics-and-its-importance

project-portfolio-management-technologies

investment-in-self-service-data-preparation-technologies

self-service-data-preparation-technologies

new-frontier-in-customer-experience-management

role-of-marketing-analytics-in-credit-unions

important-aspects-of-consumer-lending-analytics

kpis-on-website-analytics

journey-towards-bank-less-banking

investment-in-crm-technologies

top-omni-channel-vendors

conversational-banking-solutions

/top-kpis-for-chief-information-officer

mistakes-to-avoid-when-implementing-a-omnichannel-member

top-things-to-consider-when-building-dashboards

making-digital-marketing-more-agile-through-tag-managers

cecl-solution-providers

mistakes-to-avoid-while-implementing-marketing-automation

p2p-payment-integrated-solutions

kpis-for-social-media-tracking

kpis-for-human-resources-management

investment-in-fintechs-should-or-should-not

top-kpis-for-online-banking

investment-in-marketing-automation-technologies

investment-in-e-signature-technologies-should-or-should-not

tips-and-tricks-to-a-successful-bi-program

kpis-for-credit-card-business

kpis-for-digital-marketing

kpis-for-consumer-lending

hot-topics-for-credit-union-data-leaders

kpis-for-debt-collections

kpis-for-finance

website-personalization-tools

data-integration-technologies

robotic-process-automation-tools

why-data-analytics-initiatives-fail

electronic-signature-softwares

data-governance-tools-for-credit-unions

digital-and-mobile-banking-technologies

report-inconsistencies-are-frustrating

is-your-culture-ready-for-data-analytics

three-big-data-myths

turning-transaction-data-into-a-goldmine-a-becu-case-study

call-for-presentation-for-2019-credit-union-analytics-summit-is-n

top-10-keys-to-successful-data-analytics-practice

credit-union-chooses-accountscore-for-open-banking-transaction-da

how-much-do-you-spend-to-serve-a-customer

marketing-automation-technologies-for-credit-union

alexa-ask-first-abilene-fcu-for-my-balance

dataweb-content-management-technologies-for-credit-unions

efficiency-ratio

web-analytics-technologies

data-warehousing-software-for-banks

customer-experience-software

the-best-kept-secret-for-credit-union-data-analytics

mark-sievewright-on-technology-trends

naveen-jain-on-credit-union-analytics-summit-2018

why-analytics-doesn-t-make-a-difference-by-gary-angel

cuas2018-harnessing-the-right-data

build-a-financial-phone-assistant-for-your-credit-union-in-3-step

2018-culytics-analytics-challenge-winner

update-from-naveen

error-resolution

benefits-of-conversational-apps

who-are-your-most-valuable-members-part-1

how-alexa-can-help-your-credit-union

top-10-kpis-for-measuring-retail-channel-performance

how-much-is-too-much-personalization

top-10-kpis-for-measuring-contact-center-efficiency

pressure-on-margins-for-auto-loans-indirect-auto-loans-declining

best-business-intelligence-technologies-for-credit-unions

establishing-a-thriving-data-analytics-practice-is-a-journey

educational-presentations-from-the-2017-axfi-conference

modelling-alternatives-for-cecl-a-deep-future-analytics-study

data-analytics-use-cases-for-credit-unions-infographic

data-analytics-opportunities-in-credit-union-business

loan-application-analytics-with-cufx

machine-learning-delivers-great-consumer-experiences

deep-insights-of-credit-union-members-data-with-machine-learning

web-analytics-reporting-tips-for-credit-unions

big-data-strategy-roadmap-our-data-journey

webinar-framework-for-member-focused-decision-making

too-many-regulations-hurt-credit-union-members

digital-marketing-automation-solutions

online-banking-boom

transformation-transactions-to-relationships

top-dispute-management-technologies

2020-retail-trends

future-of-artificial-intelligence

2020-culytics-summit-attendee-dashboard

repositioning-the-role-of-marketing

marketing-automation-a-step-towards-marketing-transformation

strategic-agility

using-data-to-navigate-through-the-new-normal

digital-transformation-bcu

highest-and-lowest-new-loan-balances-per-branch-as-of-jun-2020

-new-members-ratio-as-of-june-2020

cus-with-highest-and-lowest-loan-grants-per-member-june-2020

self-service-data-preparation-technologies

highest-and-lowest-marketing-expense-per-member-june-2020

the-amazon-lending-experience

api-lead-approach

4-step-iterative-process-building-a-relevant-analytics-practice

data-journey-building-strong-analytical-practices

post-election-the-cu-outlook

most-and-least-delinquent-credit-unions-sept-2020

leveraging-ach-data-to-produce-real-outcomes

member-engagement-scores-benefits

member-engagement-key-to-serve-the-best

story-of-james-an-intelligence-transformation

executive-kpis-the-pulse-of-the-organization

untangling-member-journey

onboarding-strategy-to-deliver-success

the-importance-of-digital-technologies

top-interactive-financial-calculators

using-artificial-intelligence-to-improve-your-productivity

organizational-transformation-to-drive-growth

multi-year-journey-through-data-transformation

top-50-cus-with-the-highest-and-lowest-member-per-branch

digital-transformation-lessons-through-the-eyes-of-a-ceo

organizational-readiness-for-digital-transformation

ruthless-prioritization-to-do-more-to-learn-more-and-to-earn-more

performance-measures-for-digital-services

analytical-maturity-journey-towards-growth

less-is-more-the-necessity-of-focus-for-strategic-success

solving-the-crm-mrm-puzzle

insights-driven-messaging-member-and-product-onboarding

performance-measures-for-marketing

data-insights-that-drive-member-product-innovation

solving-the-crm-mrm-puzzle

the-agility-flywheel-a-strategy-that-never-goes-out-of-the-way

artificial-intelligence-as-a-playing-field-for-credit-unions

performance-measures-for-call-centers

top-automl-technologies

performance-measures-for-lending

building-business-case-for-data-analytics

driving-innovation-and-change

data-analyze-decide-and-create

digital-readiness-important-steps-to-achieve

enabling-credit-unions-with-ai

culytics-virtual-summit-2022-a-resounding-success

culytics-virtual-summit-2022-day-1

digital-banking-roundtable

digital-marketing-roundtable

transformative-lessons-from-a-chief-digital-officer

data-analytics-roundtable-mar-11

rewind-2022-culytics-day-key-highlights

data-analytics-team-roles

data-warehouse-development

data-analytics-team-size

is-your-data-analytics-program-not-delivering-results

active-deposit-management-for-profitable-growth

data-modeling

maximize-your-success-with-2023-CULytics-summit

biggest-opportunities-for-credit-unions

should-ceos-attend-the-culytics-summit

the-cost-of-a-wrong-decision

biggest-roadblocks-in-becoming-data-driven

a-journey-for-all-organizational-maturity-levels

maximize-your-data-analytics-checkup

navigating-the-data-analytics-landscape

improving-data-literacy

why-credit-union-leaders-should-invest-in-their-teams

why-credit-unions-should-not-invest-in-building-predictive-models

why-should-measure-the-success-of-data-analytics-program

cost-of-choosing-the-wrong-data-analytics-technology-stack

why-data-analytics-strategy-focus-on-supply-and-demand-side

kpis-to-measure-the-success-of-data-analytics-program

data-analytics-for-credit-union-branch-heads

data-organizing-principles

top-data-warehouse-storage-technologies

discover-the-hidden-truth-behind-watermelon-kpis

unveiling-the-hidden-dangers-of-cobra-effect-on-kpis

are-you-accurately-interpreting-your-kpi

unmasking-biases-a-guide-to-data-analysis-and-kpi-definition

uncover-the-power-of-proxy-kpis

unraveling-the-hidden-impact-of-sampling-bias-in-credit-unions

bi-department-structure

hidden-impact-of-confirmation-bias-in-credit-unions

getting-executive-attention-for-your-data-analytics-program

uncovering-biases-in-data-preprocessing

navigating-missing-data-in-credit-unions

navigating-sampling-bias-in-cu

unleash-the-power-of-real-time-data-use-cases

how-confirmation-bias-impacts-cus

breaking-down-selection-bias-in-credit-unions

unmasking-reporting-bias

elevate-your-cu-with-data-analytics-expertise

understanding-and-tackling-volunteer-bias-in-credit-unions

time-period-bias-in-credit-union

overcoming-biases-in-credit-unions

embracing-the-future-fast-future-fundamentals-program-equips-cred

unlock-growth-and-efficiency-credit-unions-guide-to-generative-ai

Curious about the Data Analytics
Maturity of your Credit Union?

Why reinvent the wheel? Keep it simple.

Need unbiased advice on your top data and digital challenges